Terms of Service

USE OF THE PLATFORM

Welcome to aurafirm.com (“Website”). The Website, its tools, and applications are operated and managed by Aurafirm ("Company," "we," or "us"). The Website, tools, and applications are together referred to as the “Platforms”.

By accessing or using the Aurafirm Platforms, products, or services, you are deemed to have accepted these Terms of Service (“User Agreement”/“T&C”). These Terms are binding for as long as you use or access our Platforms.

You may access our Platforms via computer, tablet, or mobile device (iOS/Android applications, for example). These Terms govern your conduct and use, regardless of the means of access.

We reserve the right to change, modify, or update these Terms at any time without prior notice. Continued use of our Platforms constitutes your acceptance of the revised Terms. Please review them frequently.

“User” shall mean any person who browses, accesses, orders products, or avails services from us. By accessing or using the Platforms, you agree, without limitation or qualification, to be bound by these Terms and our Policies.

ACCESSING, BROWSING OR USING OUR PLATFORMS INDICATES YOUR UNCONDITIONAL AGREEMENT TO THESE TERMS. PLEASE READ THEM CAREFULLY.

ELIGIBILITY TO USE

· Use of our Platforms is available only to persons who can form legally binding contracts under applicable law.

· Persons “incompetent to contract” under the Indian Contract Act, 1872 (including minors, un-discharged insolvents, etc.) are not eligible.

· If registering as a business entity, you must have the authority to bind that entity.

· Our products/services are available only within India.

· You must be 18 years of age or older to shop from Aurafirm or use any of our services.

ACCURACY OF CONTENT & INVITATION TO OFFER

We take reasonable care to ensure that product details, pricing, and descriptions are accurate. However:

· All prices are inclusive of taxes.

· Colors may vary slightly depending on your device screen.

· Packaging may differ from images shown.

· We reserve the right to accept or reject your order. An order is deemed accepted only upon dispatch.

GENERAL TERMS OF USE

· You may use our Platforms only for lawful purposes.

· Prices/offers may change without notice.

· We reserve the right to cancel any order at our sole discretion.

· In case of cancellation after payment, the amount will be reversed to your original payment method.

· Users may not resell Aurafirm products without authorization.

CANCELLATIONS, REFUNDS & RETURNS

Please refer to our Cancellation, Refund, and Returns Policy provided on the Platforms.

DELIVERY

· Orders are usually delivered within 5–7 business days.

· Delivery timelines are indicative and subject to unforeseen delays.

· We are not liable for delays caused by third-party courier partners.

QUANTITY RESTRICTIONS

We may, at our sole discretion:

· Limit the number of items per customer.

· Restrict sales to any person.

· Cancel bulk/resale orders without authorization.

PRODUCT & PRICING INFORMATION

· While we strive for accuracy, pricing/typographical errors may occur.

· We reserve the right to cancel or modify an order in case of errors.

· Payments may be charged before dispatch.

USER ACCOUNT

· You may register an account with accurate personal details.

· You are responsible for maintaining confidentiality of your login credentials.

· Each account is non-transferable.

· Feedback, reviews, or comments posted by you are not confidential and may be used by Aurafirm.

CUSTOMER SOLICITATION

By accessing our Platforms or placing an order, you agree to receive transactional and promotional communications from Aurafirm via email, SMS, WhatsApp, or calls. You may opt-out of promotional communication at any time.

INTELLECTUAL PROPERTY RIGHTS

· All text, images, logos, product designs, and content on our Platforms are the property of Aurafirm or its licensors.

· You may not reproduce, distribute, or exploit content without written permission.

USAGE RESTRICTIONS

You agree not to use the Platforms to:

· Upload unlawful, abusive, defamatory, obscene, or harmful content.

· Infringe intellectual property rights.

· Transmit viruses or malicious code.

· Impersonate others.

· Attempt to hack, reverse engineer, or disrupt our Platforms.

INDEMNITY

You agree to indemnify and hold harmless Aurafirm, its employees, and affiliates against any claims, damages, or liabilities arising from your actions, misuse, or violation of these Terms.

PRIVACY POLICY

Our Privacy Policy applies to your use of the Platforms. Please review it separately.

LIMITATION OF LIABILITY

· Our Platforms are provided “as is” without warranties.

· We are not liable for delays, technical issues, third-party errors, unauthorized reseller purchases, or indirect damages.

· Our maximum liability shall not exceed the value of the product ordered or a replacement, as applicable.

TERMINATION

We may terminate your access to the Platforms at any time without notice. You may terminate by closing your account. Any pending payments or obligations remain binding.

GOVERNING LAW & DISPUTE RESOLUTION

· These Terms are governed by Indian law.

· Disputes are subject to the exclusive jurisdiction of courts in Delhi, India (can adjust if you prefer another city).

· Disputes not resolved amicably will be settled under the Arbitration and Conciliation Act, 1996 by a sole arbitrator in Delhi, in English.

CONTACT INFORMATION

For queries, complaints, or support:

Aurafirm – Customer Service Desk
📧 Email: aurafirm0@gmail.com
📞 Phone: +91 9540740946
🕒 Monday to Sunday: 10 a.m. – 7 p.m.

Great — I’ve incorporated your website URL everywhere appropriate and kept the policy Aurafirm-only with no OZiva/Zywie references or legacy links.

Below is the finalized Privacy Policy for Aurafirm using https://www.aurafirm.in as the official Platform URL.